If the items should be unique, please update the SKU to make it unique. If an item is a legitimate duplicate you can archive the one you do not wish to keep or make the product inactive. Review the duplicate SKUs in in your Point of Sale System. It is essential that each SKU be unique in order for the system to sync items appropriately. ![]() Similar to Duplicates in Shopify, this can cause unpredictable product syncs since the system will match to the first matching sku it finds and not search for additional matches. It is possible that a SKU in Shopify is found multiple times in your Point of Sale system. In this example, we can delete the "Copy of Arbor 37" Fish Bamboo Longboard - Wolf"ĭuplicate SKUs in the Point of Sale System: Problem: Be sure to update the SKUs in your POS as well so that Accumula can sync the items appropriately. ![]() If an item is a legitimate duplicate you can delete the one you do not wish to keep. This will cause unpredictable matches in the database because it is not guaranteed the first item visible on the product list is the first product that will be addressed by the system so it is recommend addressing all duplicates in Shopify whenever possible. The system will read the first item with the SKU and match that product accordingly, the secondary items sharing the same sku will remain ignored. This happens when two or more products in Shopify share the same SKU. *If you have a product in your point of sale system that is inactive or archived but the sku is correct, you can either unarchive the product in your POS or delete the item in Shopify If the item exists in the POS make sure the SKUs match and are unique. Review the product in shopify and make note of the SKU. The order total will be correct but the inventory in the POS will not be subtracted because the system cannot find a matching product based on the SKU provided. This can also mean that if a product with a non matching or missing SKU is sold on Shopify, the order downloaded to the POS will have a line item that says "No Product Found". If this is not addressed prior to syncing your account these items would remain unlinked and they will not be updated. This happens when a product in Shopify is either missing a SKU or the SKU it has cannot be traced back to a matching ID in your point of sale. If you do not address these formatting issues before syncing Accumula, you may run into inventory discrepancies later down the road since these items will not sync properly.Īccumula reads the Shopify Variant SKUs and Barcodes and compares them against the following:Įach SKU or Barcode must be unique both in the POS and in Shopify to ensure a unique match to the correct end points. Duplicate SKUs in the Point of Sale System.Things we will cover in this article: How Accumula Handles an Initial Sync. If you have received a data audit report from a member of our team or have used our self onboarding tool, this article will go over the different types of adjustments you may need to make. ![]() ![]() If you are syncing your Shopify account to your Point of Sale System for the first time you may need adjust some of your product and variant SKUs in Shopify to ensure they are unique and match back to the correct item in your POS.
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